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Epicor User Creation – unable create user
Below are the error code once I finish to create a user and attempt enable user ID, error code appear.
## System Information ##
==================
AppServer Connection: net.tcp://UF-ERP2/EpicorLive
Form Name: User Account Maintenance
Customization Name: SD_eInv_UserAccountMaintenance_V1
Menu ID: SUSC1010
Software Version: 3.2.700.0
============
Application Error
Exception caught in: Epicor.ServiceModel
## Error Detail ##
============
##!Correlation ID:##! 30c81cb4-e3c1-4aaf-9dcb-3ee1abb446fe
##!Message:##! The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Authentication Required. For more information, go to
##!Program:##! Epicor.ServiceModel.dll
##!Method:##! ShouldRethrowNonRetryableException
## Client Stack Trace ##
==================
at Epicor.ServiceModel.Channels.ImplBase`1.ShouldRethrowNonRetryableException(Exception ex, DataSet[] dataSets)
at Ice.Proxy.BO.UserFileImpl.Update(UserFileDataSet ds)
at Ice.Adapters.UserFileAdapter.OnUpdate()
at Ice.Lib.Framework.EpiBaseAdapter.Update()
at Ice.UI.App.UserAccountEntry.Transaction.Update()
3 Replies
Create under user name: moonlai
not sure system save the profile or not as the moment I tried to enable the user it show out the error code
Hi TC,
Based on Stellar team’s feedback, it appears that Google is now enforcing App Password requirements for Gmail SMTP in phases, which may be affecting the email sending functionality.
The Stellar team is currently testing and configuring their own Gmail SMTP setup first. Once they successfully send emails programmatically, they will share the required configuration steps with us for implementation.
In the meantime, they have also provided the following Google documentation for reference:
- https://knowledge.workspace.google.com/admin/gmail/send-email-from-a-printer-scanner-or-app
- https://support.google.com/mail/answer/185833
We will update you once we receive further information from the Stellar team.
Thank you.
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Hi TC,
May I know the user ID?