Uniquefire IT Portal

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This portal is the centralized IT Management and Service Gateway for Unique Fire Holdings Berhad. It allows internal employees, technicians, engineers, and authorized B2B partners to access corporate IT systems, raise technical support tickets, request hardware/software provisions, and manage authorized system integrations.

Access is strictly restricted to:

  • Active employees and technical staff of Unique Fire.

  • Authorized third-party IT vendors and contractors.

  • Registered B2B distributors or warehouse agents utilizing integrated logistics/ERP features.

No. For product inquiries, servicing requests, or catalog details, please visit our main public corporate website at www.uniquefire.com or reach out to our team at contactus@uniquefire.com.

 

  • Internal Staff: Use your assigned corporate credentials (Single Sign-On / Office 365 login details).

  • External Partners: Enter the unique portal credentials provided to you by the Unique Fire IT Procurement Team.

 

Click on the "Forgot Password" link on the login page.

  • Internal employees will be redirected to the secure corporate self-service password reset page.

  • If you are an external partner, an OTP or temporary reset link will be sent to your registered corporate email address.

 

To comply with the Unique Fire Website IT and Cybersecurity Policy, MFA is mandatory. It prevents unauthorized access to internal inventory, engineering data, or logistics configurations, ensuring our data remains secure.

 

Once logged in, navigate to the "Submit a Ticket" dashboard. Choose the appropriate category (e.g., Hardware Defect, ERP Access Request, Software Bug, E-Invoice Integration Issue), fill out the required fields, and hit submit.

 

Our standard IT Helpdesk operates during regular business hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (GMT +8)

     

  • Weekends & Public Holidays: Closed (Except for critical server outages or emergencies escalated via designated priority channels).

 

Ticket resolution depends on the severity tier:

  • Priority 1 (Critical Outage / Core System Down): Immediate escalation; response within 1 hour.

  • Priority 2 (Major Business Impact): Response within 4 hours.

  • Priority 3 (General Inquiries / Software Access): Response within 24 to 48 business hours.

 

Yes. All data traffic flowing through it.uniquefire.com is protected using industry-standard SSL/TLS encryption. Additionally, our data processing strictly complies with the Malaysian Personal Data Protection Act (PDPA 2010).

 

  1. Clear your web browser’s cache and cookies, then restart the browser.

  2. Ensure your internet connection is active and stable.

  3. If you are a remote employee, make sure your corporate VPN is securely connected.

  4. If the issue persists, please email a screenshot of the error code to it.support@uniquefire.com.