IT Support – Email Delivery Issue
Hi IT Team,
I need your help regarding an email delivery issue. I received a new supplier contact from China through MD/ED, but I’m unable to send an email to the supplier.
I received a Google error message stating that the email could not be delivered.
Could you please help to check and advise on the issue?
I have attached the error message for your review.
Thank you.
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Hi Rachel,
Regarding this issue, we have checked the Email Log Search, and based on the logs, the issue appears to be on the recipient’s side.
Please ask the supplier’s IT team to check their email server or DNS settings to investigate the issue further.
I will close this ticket for now. If the issue persists after their IT team has checked, please let us know.
Thank you.