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Updated on September 18, 2026

Ameer Rezza

Participant

1 month, 3 weeks ago 1 Reply

Multiple Issues in Putaway Process – DO-2609-0397

Module: Putaway Process
DO No.: DO-2609-0397
Total Item Lines: 7

Two issues have been identified for this DO:

Issue 1 – Line 1–3 Cannot Be Scanned

The PIC is unable to scan Line 1 to Line 3.

When attempting to scan Line 1–3, the items remain under “UnPick GRN” and do not move to “On-Picking GRN” after scanning.

Issue 2 – Scanning One Line Causes All Lines 4–7 to Move to “On-Picking GRN”

For Line 4–7, the PIC only scans one line. However, after scanning one of the lines, all Line 4–7 are automatically moved to “On-Picking GRN”, and the PIC proceeds to “Process”.

As a result, the PIC is unable to identify which specific line was actually scanned.

Kindly investigate the scanning and status update logic in the Putaway Process module for DO-2609-0397.

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1 Reply

Ameer Rezza

Participant

1 month, 3 weeks ago

For DO-2609-0397, we found that the Receiving Department is different between the item lines:

Line 1–3: Receiving Department = WH.WMS
Line 4–7: Receiving Department = PRO.WMS

We would like IT/vendor to confirm whether this difference is related to the issues previously reported in the Putaway Process.

Request for Rocher to check:

Please confirm where the “Receiving Department” field is captured/retrieved from.
Why are Line 1–3 assigned to WH.WMS, while Line 4–7 are assigned to PRO.WMS within the same DO?
Please verify whether the different Receiving Department values could be the reason for the different behaviour between Line 1–3 and Line 4–7.

Kindly advise the source of this field and whether it is related to the issues observed in DO-2609-0397.