Unable to Access G Drive and Google Drive
Dear IT Support Team,
I would like to report an issue accessing the G Drive over the past weekend.
I started using my laptop on Saturday evening and continued using it on Sunday, but I was unable to log in to Google Drive despite trying multiple times. In addition, the G Drive is not visible on my laptop.
Could you please assist in checking and resolving this issue so that I can access the drive as usual from home?
Thank you for your assistance.
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Hi Rachel,
For this ticket, I will mark it as solved for now.
If you encounter the issue again, please take a screenshot of the error message and raise a new ticket so we can investigate further.
We tested using our mobile hotspot but could not reproduce the issue or see any error messages. Without the error details, we are unable to investigate the problem further.
Thank you for your understanding.