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Updated on July 27, 2026
Ameer Rezza
Participant
1 month, 2 weeks ago 3 Replies
Q:

Urgent Issue – WMS Not Receiving Shipment Orders from Epicor

Dear IT Team,

After Epicor went down earlier today, all Delivery Order (DO) sent from Epicor to WMS were not received as Shipment Orders in the WMS system, including for the JB branch.

I have checked with the KaihoSys (WMS) team, and they confirmed that they did not receive any data from Epicor during the issue period.

This issue is urgent because it is affecting outgoing shipments and customer deliveries. Kindly investigate the connection/data transfer between Epicor and WMS as soon as possible and advise on the resolution status.

Thank you.

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3 Replies
Ameer Rezza
Participant
1 month, 2 weeks ago

Hi IT Team,

The WMS has now received the Shipment Orders from Epicor. However, there was a significant delay of approximately 1 hour before the data was successfully received.

Could you please investigate the cause of the delay? This issue is critical as it impacts our warehouse operations and may delay customer shipments.

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Yap Li Hui
Keymaster
1 month, 2 weeks ago

Hi Ameer,

We have already raised a ticket with the Stellar team and are currently waiting for their response. We will update you as soon as we receive a reply from them.

Thank you for your patience.

Yap Li Hui
Keymaster
1 month, 1 week ago

Hi Ameer,

Just to keep you updated, this issue has already been escalated to the Stellar technical team for further investigation into the connection issue.

We will let you know as soon as we receive an update from them.

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