There is an issue when the Admin amends the Ship Via of an existing D/O. Although the amendment only involves the Ship Via and there are no changes to the item, quantity, delivery address, or delivery date, the D/O becomes untraceable from the Picker side.

The issue occurs for both D/Os that have not yet been picked and D/Os that have already been picked. For D/Os that have already been picked, the existing picking record should remain available under the relevant Picker/Container Assignment process. However, after the Ship Via is amended, the D/O disappears and cannot be found during checking, as if the D/O no longer exists in the relevant process.

One possible factor to investigate is when a D/O is originally created as Own Collection or Courier Service and is subsequently amended to Ship Via Lorry. Both Own Collection and Courier Service normally only go through the Picker process without proceeding to Checking and Container Assignment, whereas Ship Via Lorry may require the D/O to proceed through these additional processes.

Kindly investigate whether the Ship Via amendment is causing the system to incorrectly change the D/O’s workflow/status, process routing, or existing picking record, resulting in the D/O being removed from the Picker/Container Assignment queue and becoming untraceable. The D/O should remain traceable after the amendment and be routed to the appropriate process based on the updated Ship Via.