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Ameer Rezza
Participant
1 month, 3 weeks ago

For DO-2609-0397, we found that the Receiving Department is different between the item lines:

  • Line 1–3: Receiving Department = WH.WMS
  • Line 4–7: Receiving Department = PRO.WMS

We would like IT/vendor to confirm whether this difference is related to the issues previously reported in the Putaway Process.

Request for Rocher to check:

  1. Please confirm where the “Receiving Department” field is captured/retrieved from.
  2. Why are Line 1–3 assigned to WH.WMS, while Line 4–7 are assigned to PRO.WMS within the same DO?
  3. Please verify whether the different Receiving Department values could be the reason for the different behaviour between Line 1–3 and Line 4–7.

Kindly advise the source of this field and whether it is related to the issues observed in DO-2609-0397.

Ameer Rezza
Participant
3 months, 2 weeks ago

Hi IT Team,

The WMS has now received the Shipment Orders from Epicor. However, there was a significant delay of approximately 1 hour before the data was successfully received.

Could you please investigate the cause of the delay? This issue is critical as it impacts our warehouse operations and may delay customer shipments.

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