Uniquefire IT Portal
Hi Rai,
Noted with thanks.
Hi Ei Li,
This issue has been resolved, and we will proceed to close the ticket.
If you encounter any further issues, please feel free to raise a new ticket here.
Thank you!
Hi Ms Pang,
This issue has been resolved, and we will proceed to close the ticket.
If you encounter any further issues, please feel free to raise a new ticket here.
Thank you!
Hi Ameer,
Just to keep you updated, this issue has already been escalated to the Stellar technical team for further investigation into the connection issue.
We will let you know as soon as we receive an update from them.
Hi Ameer,
We have already raised a ticket with the Stellar team and are currently waiting for their response. We will update you as soon as we receive a reply from them.
Thank you for your patience.
Hi Ameer,
Your request has been approved. We have already prepared a company laptop for you.
Please come to the IT Office to collect the laptop on 31 July 2026 (Friday). Kindly return the laptop to the IT Office after you have completed your work at the JB Branch.
Thank you.
Hi Wan,
We tried to connect the printer, but unfortunately it was unsuccessful. It seems that this issue may require assistance from the printer vendor.
We’ve already asked HR team to contact the printer vendor to check what the problem is. We’ll keep you updated once we receive any feedback.
Hi Rachel,
We’ll explore this further. The MD discussed it with us yesterday
Hi Rai,
Noted with Thanks.
Hi Hairi,
Please back up all your files and let me know once the backup is complete. We will then help you replace your PC.
Hi Ms Pang,
You may tick the “Get Updates” and save.
The document validation can take quite long on LHDN’s end. If it does take longer than usual, the status will be shown as “Submitted”, using the “Get Updates” will refresh the status to the latest one.
Hi Ei Li,
For this issue, we’ll investigate it further when it occurs again so we can identify the root cause.
Based on the symptoms, the issue may be caused by the workbook containing a large amount of data, complex formulas, or other factors affecting Excel’s performance. We will perform further checks once the issue can be reproduced.
In the meantime, we recommend keeping a backup copy of the file on your local PC or Google Drive. This will ensure you have a copy available in case the file becomes corrupted or cannot be opened.
Please let us know if the issue happens again and, if possible, avoid restarting your computer immediately so we can check the Excel file and system behavior first.
Hi Ei Li,
For the Fixed Asset module, you may review the website we created first. If it doesn’t meet your requirements, you may wait for the Stellar team to propose their solution.
Hi Jessie,
Please check it, and if you notice anything missing, feel free to let me know by replying here.
Hi Sofi,
Noted with thanks.